These Terms and Conditions ("Terms") govern your use of NowOkay, an e-healthcare service aggregator mobile application (“the App”). By downloading, accessing, or using the App, you agree to be bound by these Terms. Please read them carefully before using the App.
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### 1. General Terms
- Purpose: NowOkay provides users with access to various healthcare services by aggregating listings of healthcare professionals, facilities, and other medical service providers. We do not provide medical advice, diagnosis, or treatment.
- Eligibility: You must be at least 18 years old or have the permission of a legal guardian to use the App.
- Agreement to Terms: By using the App, you agree to these Terms and all applicable laws and regulations. If you do not agree, please discontinue use of the App.
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### 2. Services Provided
The App offers users:
- A directory of healthcare professionals, clinics, hospitals, and diagnostic centers.
- Appointment scheduling with listed healthcare providers.
- Access to telemedicine services where available.
- Health-related content and updates for informational purposes only.
Important: NowOkay acts as an intermediary platform between users and healthcare service providers. We do not endorse any specific healthcare provider, nor are we responsible for the quality, outcome, or appropriateness of any healthcare service provided.
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### 3. User Responsibilities
By using the App, you agree to:
- Provide accurate and complete information during registration and appointment booking.
- Keep your account credentials confidential.
- Use the services offered via the App only for lawful purposes.
- Refrain from uploading or transmitting any harmful content, including viruses or malicious code.
You are responsible for any and all activities that occur under your account. If you become aware of any unauthorized use of your account, you must notify us immediately.
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### 4. Healthcare Provider Listings
- Accuracy of Listings: While we make efforts to ensure the accuracy of healthcare provider information (such as qualifications, services offered, availability), NowOkay cannot guarantee the completeness or correctness of such information. Users are encouraged to verify details with providers directly.
- Third-Party Providers: The healthcare providers listed on the App are independent third parties. We do not employ them, nor do we control their actions, availability, or services. Any disputes between you and the healthcare provider must be resolved directly with the provider.
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### 5. Appointments and Telemedicine
- Appointment Scheduling: The App allows you to book appointments with healthcare providers. Confirmation of appointments is subject to the provider’s availability and approval. We do not guarantee appointment times or outcomes.
- Telemedicine Services: Where telemedicine is available, it is provided by healthcare professionals listed on the App. NowOkay is not responsible for any issues related to the telemedicine consultations, including connectivity problems or the professional advice provided during consultations.
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### 6. Payments and Fees
- Service Fees: Fees for healthcare services, telemedicine, or appointments are determined by the respective healthcare providers. NowOkay may charge a convenience or service fee, which will be clearly communicated before the booking is confirmed.
- Payment Processing: Payments for services provided through the App may be facilitated by third-party payment processors. You agree to provide accurate payment information and understand that payment-related issues should be addressed directly with the payment provider.
- Refunds and Cancellations: Refund policies vary depending on the healthcare provider’s terms. You must contact the provider directly for any cancellations or refund requests.
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### 7. Health Content Disclaimer
- Any health-related information or content provided on the App (including articles, blogs, videos, etc.) is for general informational purposes only. It should not be considered medical advice, diagnosis, or treatment.
- Always consult a qualified healthcare professional for medical concerns or questions. Reliance on any information provided via the App is at your own risk.
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### 8. User Data and Privacy
- Data Collection: By using the App, you agree to our collection and use of your personal information as outlined in our [Privacy Policy]. This includes data related to your health, appointments, and interactions with healthcare providers.
- Data Security: We take reasonable measures to protect your personal information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account information.
- Data Sharing: Your data may be shared with healthcare providers for the purpose of facilitating appointments, treatment, or telemedicine consultations. We do not sell your personal data to third parties.
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### 9. Limitation of Liability
- No Warranty: The App and its services are provided "as is" and "as available" without warranties of any kind, whether express or implied. We make no guarantees regarding the accuracy, reliability, or availability of the App or any healthcare services provided through it.
- No Liability for Providers: We are not responsible for any issues arising from interactions with healthcare providers, including the quality of care, medical errors, or outcomes. Any claims regarding healthcare services should be directed to the provider.
- Limitation: To the maximum extent permitted by law, NowOkay shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of or inability to use the App.
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### 10. Termination of Use
We reserve the right to suspend or terminate your access to the App at any time, with or without notice, if we believe you are violating these Terms, or for any other reason at our discretion.
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### 11. Intellectual Property
All content on the App, including text, graphics, logos, and software, is the property of NowOkay or its licensors. You are not permitted to copy, distribute, or modify any content without express permission.
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### 12. Changes to the Terms
We may update these Terms from time to time. When we do, we will notify you via the App or email. Continued use of the App after such updates constitutes your acceptance of the modified Terms.
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### 13. Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by and construed in accordance with the laws of Purba Bardhaman.
- Dispute Resolution: Any disputes arising out of or related to these Terms or the use of the App shall be resolved through binding arbitration, under the rules of Purba Bardhaman District Court, in Burdwan.
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### 14. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
- Email: care@nowokay.com
- Phone: +91 76767 12367